For complaints relating to credit information

If you make a complaint about things (other than privacy issues) in relation to your credit information, we will let you know how we will deal with it within seven days.

What is a complaint?

A complaint is an expression of dissatisfaction made to or about an organisation related to its products, services, staff or complaints procedure, where a response or resolution is explicitly or implicitly expected or legally required.

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Letting you know about our decision

When we receive a complaint, we will address it promptly, and will resolve the complaint within 30 days. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints. If you have any concerns, you may complain to our external dispute resolution scheme (Australian Financial Complaints Authority – phone 1800 931 678, or the Office of the Australian Information Commissioner.

Need Help?

We know that choosing a new loan can be difficult. At imfs we’re here to help you. If you have any questions at all just give us a call or send us an email.