If you make a complaint about things (other than privacy issues) in relation to your credit information, we will let you know how we will deal with it within seven days.
A complaint is an expression of dissatisfaction made to or about an organisation related to its products, services, staff or complaints procedure, where a response or resolution is explicitly or implicitly expected or legally required.
When we receive a complaint, we will address it promptly, and will resolve the complaint within 30 days. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints. If you have any concerns, you may complain to our external dispute resolution scheme (Australian Financial Complaints Authority – phone 1800 931 678, www.afca.org.au) or the Office of the Australian Information Commissioner.